playexchange
playexchange
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This app is available for your device
playexchange
This app is available for your device
Contact
+91 1054694134
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the playexchange?
To log in, open the app and enter your registered mobile number to receive a verification code. Verify the One-Time Password (OTP) sent to your mobile number to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you still don't receive the OTP after a reasonable time, try contacting the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active phone number. If your number has changed, submit your updated KYC (Know Your Customer) details to our customer support team via email to facilitate the account transfer. This will help resolve the issue and update your account accordingly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you'll need to uninstall the app from your device. Then, download the latest version of the app, which should provide a smooth login and gaming experience. After updating, you can log in and enjoy the app as usual.
Q1: What is the minimum withdrawal amount in the playexchange?
In this app, you can withdraw a minimum of Rs. 100, which is higher compared to other apps. Withdrawals are limited to earnings from gaming activities, excluding bonus amounts. You cannot withdraw bonus money collected from other sources.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your KYC (Know Your Customer) details are completed and submitted within the app. This includes saving your Aadhaar card, UPI information, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services streamline the process, reducing wait times from 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours for resolution. This discrepancy affects the overall user experience, particularly when timely payment is expected.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds are only usable for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned while playing with the bonus amount can be withdrawn. The bonus money itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is being processed. If it's not showing up within 24 hours, you can contact their care centre for further assistance. If your request is delayed, rest assured that the funds will be added to your wallet account within the specified timeframe.
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